Insurance Superintendent Eric Cioppa announced today that nearly $1.4 million was recovered for Maine consumers through investigations conducted by the Insurance Bureau’s consumer divisions in 2020. Additionally, policies valued at $818,000 were matched to Mainers through the Life Insurance Policy Locator, managed by the National Association of Insurance Commissioners (NAIC), of which Maine is a member.

“Throughout 2020, despite the majority of our staff working remotely, we maintained our normal daily schedules and support services for consumers and also put in place a number of pandemic-related orders and bulletins to protect Mainers,” Cioppa said.

2020 Bureau of Insurance Complaint Investigations and Recoveries:

The Bureaus Consumer Health Care Division, which deals with health, life, long-term care, Medicare supplement, annuities and disability insurance, received 2,701 inquiries from consumers and 247 written complaints, resulting in $676,960 in recoveries. The Property and Casualty Division, which deals with auto, homeowners and other types of property and liability insurance, handled 2,119 inquiries and 203 written complaints, resulting in $706,617 in recoveries.

Cases investigated each year by the Bureau involve a wide range of circumstances, ranging from complaints of improper billing, improper or delayed claims processing, improper denial of payment for medical treatment, and illegal insurance sales practices.

Lost Life Insurance Benefit Matches: The $818,000 in life insurance policies matched to Mainers in 2020 through the NAIC’s Life Insurance Policy Locator brings the total matched to Maine consumers since the service began in 2017 to $2,389,970. The Locator can be found under the “Consumer” tab at www.naic.org.

Individuals who believe they are beneficiaries, executors or legal representatives of a deceased person may submit a search request form free of charge.

Consumers with questions about insurance matters can obtain information and assistance from the Maine Bureau of Insurance by visiting www.maine.gov/insurance, calling 800-300-5000 (TTY call Maine Relay 711), or e-mailing Insurance.PFR@maine.gov.

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