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  • Rock City Café of Rockland, Maine to become employee owned

    By Ramona du Houx

    After 24 years of being in business, the Rockland-based Rock City Coffee Roasters and Rock City Café will become a Maine employee-owned company.

    The extremly popular cafe draws in town locals and vistors all year with an eclectic menu of great local sandwhichs, soups and pastires. With Internet connections many enjoy a meal while working on their computers as regulars stream in and out.

    A painter often sits in the corner and draws, as a poets pens her work. It's truly a community center.

    "My crew, the average age is probably 35 years old. That's a fabulous age for an entrepreneur. They all have energy. They're all committed to Rockland. They are the future. I've been doing this so long . . . I want them to have that sense of ownership," said Susanne Ward, owner of the café and roastery. 

    The decision to become an employee-owned cooperative came as Ward began to plot what will happen to the company when she decides to retire. It also is akin to her outlook on life and business. More and more Maine businesses are becoming employee owned.

  • SaviLinx to hire 200 contact center employees at Brunswick Landing

     By Ramona du Houx

     SaviLinx, LLC, a contact center specializing in business process outsourcing and technical support services, announces that it plans to add 200 new staff members at its Brunswick headquarters.

    “We are delighted that our client has achieved measurable ROI from our team’s customer service and business process outsourcing solutions, and has chosen to expand their work with SaviLinx,” says Heather Blease, founder and CEO, SaviLinx. “Our focus on developing long-term partnerships to manage complex customer service interactions is a great fit for this client, and we look forward to growing our exceptional team."

    The hires are needed to support a large contract that extends SaviLinx’s scope of work for an insurance services provider, including quality monitoring and inbound phone inquiries.

    Maine has become known as a great place to locate call centers since Gov. John Baldacci’s administration. When he introduced Pine Tree Development Zones to expand or start businesses many flocked to the state. Call centers in remote regions sprang up, amongst other businesses taking advantage of the tax incentives offered under PTDZ certification. Baldacci jump-started Maine’s economy with PTDZ’s and set a path ahead to make Brunswick Landing, become successful.

    SaviLinx currently employs 100 people at its Brunswick Landing headquarters and another 200 in Hattiesburg, Mississippi.

    “These 200 new jobs are great news for the Midcoast region and great news for the Maine economy,” said Senator Angus King. “The hard work of the Midcoast Regional Redevelopment Authority and everyone at Brunswick Landing continues to pay off as more and more businesses plant roots and grow here in the area. SaviLinx is an important part of that redevelopment effort, and I thank them for their continued investment and trust in the hardworking people of Maine.”

    SaviLinx’s approach combines a flexible, 100 percent cloud-based technology platform with an employee-centric culture that values exceptional talent.

    SaviLinx chose Brunswick Landing for its access to a secure technological infrastructure and rich talent pool of people who possess a strong work ethic. The start date for new positions is May.

    Interested applicants can learn more at http://bit.ly/SaviLinxCareers.

    • Applicants using a desktop computer should visit: http://bit.ly/SaviBrunswickDesktopApply

    • Applicants using a mobile device should visit: http://bit.ly/SaviMobileFriendlyApply

     

     

    Founded in 2013, SaviLinx is a Women Owned Small Business. Visit the company online at www.SaviLinx.com