Editorial by Annie Quandt, a server working in the Old Port and a resident of Westport Island. First appeared in the PPH
While I’ve never had someone completely stiff me because it took them a while to get their food – the customers’ rationale in the New Jersey incident, as they noted on the receipt – I frequently find myself putting up with almost anything from customers in order to get the tips that make up half of my income.
In Maine, 82 percent of all tipped restaurant workers are women, and any woman who has worked for tips will tell you that sexual harassment and rude comments are, sadly, just another part of the job.
When your customers pay your wages instead of your employer, you don’t have the luxury of speaking up when you feel uncomfortable or disrespected; if rent is due that week or you have a family to feed, you just have to put up with it.
I’ve been working at a restaurant on Commercial Street in Portland for just about a year now, and I just picked up a second serving job on Commercial Street to make ends meet. Recently, two men came in, clearly intoxicated, and sat at their table for an hour and a half trying to look up the waitresses’ skirts.
All of the women working that night could feel these men leering and were uncomfortable and anxious the whole shift. When we complained to management, they told us to cut off their alcohol consumption – but nothing else was done.
These types of incidents are commonplace in the restaurant industry. I have been asked out on dates, with the customer’s pen hovering over the tip line as he waited for my answer. I have been asked for my number more times than I can count. I have had customers comment on my outfit or my body while I’m working. I’ve wanted to say something, but the customer is always right … right?
When women servers can’t defend themselves from rude behavior from customers, the entire restaurant culture begins to accept it as the norm. Even management plays a role in harassment in this industry.
If you’re not “date ready” when you show up for your shift, in some restaurants, you’ll be told to change or unbutton your top or to put on more makeup to make yourself appealing. In my case, the managers have made it clear that the curvier girls are not allowed to wear certain clothing items, while the more slender servers can wear whatever they want to work.
Comments like this about body types and personal style not only make us all feel watched and uncomfortable but also sometimes make it more difficult for us to do our jobs. When I’m sweeping and cleaning and doing side work in 95-degree heat, the freedom to wear a skirt versus jeans is almost a necessity.
Complaints about sexual harassment from co-workers are rarely taken seriously in restaurants. It is always tough to report unwanted attention or harassment from co-workers or customers, but it is especially difficult if the harassment comes from management.
Where do you turn when the person who holds power over you at your job is the one harassing you? What happens if you do make a formal complaint? The restaurant industry is a tight-knit community, and if any employer thinks you might be a hassle, they won’t hire you.
Servers wield so little power in their positions and in their wages, and I am inclined to think that the two are inextricably linked.
According to a Restaurant Opportunities Centers United survey, servers working in states like Maine – where there is a sub-minimum wage for tipped workers – are three times more likely to experience harassment on the job than servers who work in states where everyone makes the same minimum wage.
This is evidence of a systemic problem – combined with the fact that, according to the Equal Employment Opportunity Commission, 7 percent of American women work in restaurants but 37 percent of all EEOC sexual harassment complaints come out of this industry. We’re allowing an entire industry full of hardworking women to go to work with the presumption that they will be harassed.
I support the 2016 “wages with dignity” referendum, which would raise the minimum to $12 by 2020 and eliminate the sub-minimum wage for tipped workers by 2024. Earning the same minimum wage as other workers would mean tipped workers wouldn’t feel like they have to ingratiate themselves with their customers regardless of their behavior.
It would mean that management and our co-workers would have to respect us as equals (because when you are paid less, you must obviously be worth less). And it would mean a stable wage for the long winters and tough weekday shifts when servers are more willing to sacrifice dignity at work in order to make ends meet.
I deserve dignity on the job, and one fair minimum wage would help me get it.